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Terms and Conditions

We accept no responsibility for any personal injury or damage that might be the result of using any product or equipment.

We strongly suggest that medical advice is sought and taken before using any The Pilates Studio product or equipment. Using The Pilates Studio products and equipment without medical advice is the purchaser’s own choice and we cannot be held responsible for any changes to any existing medical condition now or in the future.

Statutory rights apply.

We at The Pilates Studio thank you for your business and always wish to offer you the best possible service.

Our terms and conditions are noted below, and would ask that if you are unsure of anything, please email us directly and one of our team will be happy to help.

We do reserve the right to change product design and specification at any time without prior notice. The actual colour of products may be different to the colours shown on the website.

The Pilates Studio paid delivers to the UK and the ROI via the webstore. Deliveries to countries other than the UK and the ROI are at the purchaser’s cost, they are required to us directly to arrange purchase and collection of goods from The Pilates Studio for delivery at their expense to their chosen destination.

We use the RoyalMail delivery service, your shipping quote is provided at checkout based on current prices as provided from the RoyalMail website and are subject to change without notice. In the event that shipping prices are updated by RoyalMail and are greater than the price quoted at checkout you are responsible for paying the outstanding amount prior to dispatch of goods purchased or the order will be channelled and refunded by ourselves. We are not responsible for the loss, damage or misplacement of goods where you have to elected not to ship items as track or recorded or where you have provided instructions for items to be left in a place or area.

Delivery service is based on UK mainland post codes only. Any delivery to an UK post code “off shore” eg. Isle of Skye, Northern Ireland etc., may take longer and normally is subject to a carriage surcharge. Deliveries to some post codes in Scotland are subject to a carriage surcharge.

Please contact our office for carriage costs to other destinations.

If you have supplied an email address at the time of ordering this may be passed to the courier service who will contact you when the order has been collected from The Pilates Studio and may contact you further with a delivery time or confirmation of delivery.

Notification of damage or shortage must be made within 2 working days.

In the rare event of damage or shortage the following must be notified to The Pilates Studio.

1) Your name, address and contact phone number.
2) When and how, you can be contacted.
3) Consignment number on delivery package, along with the Courier’s name.
4) Order number.
5) What is the nature of the damage or shortage. Where possible images of the damage.
6) Please retain the damage item(s) for inspection.
7) Please retain all packaging including the shipping packaging for inspection.
8) In the case of damage occurring during shipping and the damage is obvious. DO NOT ACCEPT the package. Email our office on the number shown below and inform us as to why the package was refused.
9) In the case of shortage please retain ALL packaging including the shipping packaging. The initial contact by email.

The Pilates Studio and its couriers accept no responsibility for items left other than with the recipient named on the delivery documents.

All prices are subject to alteration without prior notice and those charged will be the prices in force at the time of placing the order.

We are not VAT registered and trade as a sole trader.

Payment must be made and taken before any good are shipped.

Cooling off period – The purchaser has 7 working days from receipt of the goods to cancel the order. This cancellation must be in writing, by letter, fax or email. The purchaser has a further 7 working days to return the item(s) cancelled during the cooling off period.

Cancelled orders – The purchaser at their expense must return the cancelled order.

Returned item(s)
must be unused
undamaged
complete
in the original packaging
complete with
instruction leaflet
exercise chart
Failure to comply with the above Cancelled Order/Returned Item(s) – will result in no refund being issued. Only item(s) complying with the above Cancelled Order/Returned Item(s) will receive a refund equal to the cost of the item(s), the initial shipping charge is non-refundable.

The purchaser is responsible for the return of the item(s). The Pilates Studio is not responsible for any or part of any returned item(s) lost or damaged in transit from the purchaser. This applies to ALL item(s) returned to The Pilates Studio, whatever the reason for the return.